By using our Services, you represent that you are of legal age in your jurisdiction and are authorised to enter into this agreement. LOXO DERMA is a B2B platform — by registering or placing an order, you confirm that you are acting as a professional buyer (clinic, practitioner, reseller or distributor) and not as a consumer for personal use.

You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer or assign your account to any other person.

We have made every effort to accurately represent our products. However, product appearance may differ slightly from images shown, due to screen settings and device configurations.

All product descriptions are subject to change at our discretion. We reserve the right to discontinue any product or limit quantities available to any person, region or jurisdiction at any time.

All products sold by LOXO DERMA are intended exclusively for use by licensed medical and aesthetic professionals. We do not provide usage or clinical guidance. Buyers are responsible for ensuring they are qualified to handle any product they purchase.

When you place an order, you are making an offer to purchase. LOXO DERMA reserves the right to accept or decline any order at its discretion. Your order is not confirmed until we send an order confirmation. Payment must be received before an order is accepted.

Please review your order carefully before submitting. Once accepted, we may be unable to accommodate cancellation requests. In the event we decline or cancel an order, we will notify you by email.

Returns and exchanges are subject to our Refund & Returns Policy.

Prices are subject to change without notice. The price charged will be the price in effect at the time the order is placed, as confirmed in your order confirmation email. Prices do not include applicable taxes or shipping charges unless otherwise stated.

You agree to provide accurate and complete payment information. You warrant that you are authorised to use the payment method provided and that charges will be honoured.

All delivery times are estimates and are not guaranteed. We are not liable for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.

For further information on shipping, please refer to our FAQ — Shipping section.

All content, trademarks, logos, images and materials on our Services are owned by LOXO DERMA or its licensors and are protected by applicable intellectual property law. You may not reproduce, distribute, modify or use any part of our Services or content without our prior written consent.

Our Services may contain links to third-party websites or tools. We are not responsible for the content, accuracy or practices of any third-party sites. Any use of third-party tools is at your own risk.

LOXO DERMA is powered by Shopify. All sales are made directly with LOXO DERMA. Shopify is not responsible for any aspect of transactions between you and LOXO DERMA, including any loss or damage arising from products purchased. By using our Services, you release Shopify and its affiliates from all related claims and liabilities.

All personal information collected through our Services is subject to our Privacy Policy. Certain data may also be subject to Shopify's Privacy Policy. By using our Services, you acknowledge that you have read and understood both policies.

Any feedback, reviews or suggestions you submit to us may be used by LOXO DERMA for any purpose, including improving our Services, without compensation or obligation to you. You warrant that any feedback you provide does not infringe the rights of any third party.

You may use our Services for lawful purposes only. You must not:

• Use the Services for any unlawful, fraudulent or harmful purpose
• Infringe any intellectual property rights
• Transmit viruses, malware or any harmful code
• Use automated tools, scrapers or AI agents to access the Services without authorisation
• Impersonate any person or entity
• Resell or exploit any part of the Services without our consent

We reserve the right to suspend or terminate your account at any time if you violate these Terms.

Our Services and products are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that our Services will be uninterrupted, error-free or secure.

To the fullest extent permitted by law, LOXO DERMA, its partners, directors, employees and affiliates shall not be liable for any indirect, incidental, punitive, special or consequential damages — including lost profits, lost data or replacement costs — arising from your use of our Services or any products purchased through them.

You agree to indemnify and hold harmless LOXO DERMA, Shopify and their affiliates from any claims, losses or liabilities — including legal fees — arising from your breach of these Terms, your violation of any law, or your use of our Services.

These Terms of Service are governed by and construed in accordance with the laws of the Republic of Estonia, where LOXO DERMA is registered. Any disputes shall be subject to the jurisdiction of the competent courts of Estonia.

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated date. Your continued use of our Services following any changes constitutes acceptance of the revised Terms.