Due to the nature of skincare and cosmetic products, we do not accept returns or exchanges for opened, used, unsealed, damaged-after-delivery, or customer-handled products, unless the item is defective, damaged on arrival, or incorrectly shipped.

For hygiene and safety reasons, sealed goods that have been opened after delivery cannot be returned.

If you wish to request a return for an unopened and unused item in its original sealed condition, please contact us within 14 days of delivery. Return requests are reviewed case by case and must be approved before any item is sent back.

Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or an item damaged during delivery.

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with your order number, photos of the item, packaging, shipping label, and a brief description of the issue.

If the issue is confirmed, we may offer a replacement, store credit, partial refund, or refund depending on the situation.

Approved refunds will be processed to the original payment method where possible. Please note that payment providers and banks may require additional time to complete the refund.

Original shipping fees, express shipping surcharges, customs duties, import taxes, and handling fees are non-refundable unless required by applicable law or unless the issue was caused by our error.

If you need to cancel an order, please contact us as soon as possible. We may be able to cancel the order if it has not yet been processed or shipped.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.