Orders are typically processed and dispatched within 1 business day. For products marked as in stock, same-day dispatch may be available for orders placed before 13:00 CET.

Orders placed on weekends or public holidays will be processed on the next available business day.

We currently focus on fast delivery within key European markets. Priority destinations include:

• Spain
• Italy
• France

Additional European destinations may be available depending on product availability and applicable shipping regulations. Please contact us if you are unsure whether we deliver to your location.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment. If you do not receive this email, please check your spam folder or contact us at info@loxoderma.com.

To ensure efficient European distribution, orders may be fulfilled through our trusted logistics and fulfillment network within Europe. This allows us to maintain faster delivery times and reliable order handling across our priority markets.

If your order has not arrived within the estimated delivery period, please contact us at info@loxoderma.com. We will work directly with the shipping carrier to investigate and resolve the issue as quickly as possible.

Please note that once an order has been transferred to the carrier, title and risk of loss passes to the buyer.